Doing Our Best To Exceed Customer Expectations

1/22/2019 (Permalink)

Every SERVPRO franchise depends on feedback from their customers. We have worked diligently to create a specific reputation in South Florida and all of our staff members are on the same page with our goals and objectives. First and foremost, we aim to make our customers happy. We understand that when a client picks up the phone and dials our number, they have a number of specific expectations. The expectations include things like:

• 24-Hour Emergency Service
• Being faster than our competitors
• Sending only the highly trained restoration technicians
• Using advanced restoration and cleaning equipment
• Being trustworthy and dependable
• Proudly locally owned and operated

As a result of these expectations, we know that it is our duty to fulfill them to the best of our ability every single day, on every single job. Things like water damage, fire damage, and storm damage happen unexpectedly. That means that when our phone rings the customer on the other end is typically overwhelmed and anxious to get the restoration started immediately. We understand the immediacy that comes with that responsibility and we take it very seriously.

When you pick up the phone and dial SERVPRO, we are committed to offering the same unmatched customer service, cleaning and restoration expertise, and dedication to our clients on each and every job. If your home or commercial property has suffered from water, fire, or storm damage, we are here to help! Contact our office today to learn first-hand how we exceed expectations!